Online For All Rutherglen & Cambuslang Citizens Advice Bureau

The Gathering 2018

Rutherglen & Cambuslang Citizens Advice Bureau

Charity registered in Scotland SC003214

Rutherglen and Cambuslang Citizens Advice Bureau has provided an independent advice service since 1967.
We work in partnership with local Community Groups, Housing Associations and a Primary Care Centre, to meet the needs of our clients in the heart of their community.
Our main aim is to ensure that individuals do not suffer through ignorance of their rights and responsibilities or the service available; or through an inability to express their needs.
We provide advice, information and support on often complex issues relating to Welfare Benefits, Health and Disability, Debt and Money, Relationships, Housing and Consumer problems.
We have a proven track record of delivering a high quality service to residents in the most deprived areas, who otherwise may be socially isolated, digitally and financially excluded.
In the last financial year, we reached 4,427 clients in the Rutherglen and Cambuslang area, securing an overall Financial Gain to clients of £3.1m.

  • From 1st October 2018 to 30th September 2019
  • Award: £9,964.99 via Call 6
Website

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Project plan

Project description

This project will provide flexible and tailored online support to the poorest and most vulnerable clients in our community.

We aim to reduce financial hardship and increase digital confidence and capability, to ensure all clients can complete and maintain online benefit applications for Universal Credit. We also aim to reduce high energy costs and debts by enabling client to switch to better energy deals and access online fuel grants.

1-1 appointments will be offered for Universal Credit applications/Fuel Grants and either 1-1 or small workshops (3-4) for clients wishing to switch energy suppliers, depending on preference.

Using the Microsoft Digital Learning Curriculum to build skills, we will assist clients to open and use email accounts, make online applications for Welfare Benefits, Crisis Payments and Energy Grants and use Energy switching sites to reduce their fuel costs. Clients will have the choice of using their own devices or our laptop and Ipad devices.

Repeat appointments will ensure clients maintain their Universal Credit claim and avoid Benefit Sanctions, by updating and uploading relevant documents to their Online Journal. We will also ensure clients meet their “Claimant Commitment” and improve employment prospects by assisting clients to update and upload CVs and complete job searches.

A Digital Coach will manage the project, working in partnership with frontline workers from local Job Centres, Housing Associations and Community Centres, who regularly refer clients to us for Benefit and Energy advice.

We will train and upskill 4 volunteers to become Digital Champions to assist with training sessions and provide a legacy for the future.

Our programme will be shared with Frontline workers who will be supported to reinforce digital skills within their community going forward.

Project milestones

Phase 1

Recruit Digial Coach. Recruit and Train Digital Champions. Develop training materials and Marketing plan and prepare IT equipment. Engage community partners in preparation for project launch

Phase 2

1:1 and small group sessions commence with progress towards initial target of 60 by this milestone. Monitoring and reporting systems in place and new procedures embedded to assess digital skills.

Phase 3

1:1 and small group sessions continue with repeat sessions for clients as required. Monitoring and evaluation continues feedback questionnaires collated. Progress to 130 clients by this milestone

Phase 4

200 clients supported to build digital skills, secure online welfare benefits, improve employability and reduce energy costs. Communities and front line workers empowered to improve life chances and cascade knowledge within their neighbourhoods.

Evaluation

Updates

Our digital champions are now in place and have begun seeing clients. This is very valuable to the bureau as it means we have cover if anyone is off on holiday and means the service is always available. We continue to advertise the project using our Online For All leaflets and ensure these are always fully stocked in local job centres / health centres and our outreaches.

We have recruited and employed our digital adviser and begun to train our digital champions – they have been trained by the digital adviser, but will under-go digital champion training through SCVO in early February. We started to market the project by creating posters (A4 & A5) and have placed these in various partner organisations to make them aware of the project and have had various meetings to ensure they know how to refer clients to the project. The digital adviser has started to see some clients and our digital champions have been shadowing the adviser to gain valuable insight and ensure their skills are up to scratch before the training takes place. We have included the logo on all correspondence relating to the project.

Our digital champions are now in place and have begun seeing clients. This is very valuable to the bureau as it means we have cover if anyone is off on holiday and means the service is always available. We continue to advertise the project using our Online For All leaflets and ensure these are always fully stocked in local job centres / health centres and our outreaches.

Our digital champions are now in place and have begun seeing clients. This is very valuable to the bureau as it means we have cover if anyone is off on holiday and means the service is always available. We continue to advertise the project using our Online For All leaflets and ensure these are always fully stocked in local job centres / health centres and our outreaches.

Our digital work is delivered in partnership with: