Opening Digital Doors - Never too late to learn Trust Housing Association Ltd

The Gathering 2018

Trust Housing Association Ltd

Charity registered in Scotland SC009086

Trust is a national housing, support and care provider, offering a range of accommodation and support services. We primarily serve older people but also provide housing for families and individuals. Trust has over 2,500 households in over 100 localities across the length and breadth of Scotland.
We serve individuals with diverse and sometimes complex needs and are committed to promoting equality, respecting diversity and embedding inclusion in all activities. We actively help clients to overcome barriers to equality of service and opportunity.
We encourage clients to shape our service via a number of Registered Tenant Organisations that operate independently in their localities and also meet collectively with Trust staff twice a year as Tenant Focus groups.
We are a recognised leader in equality and diversity issues: Trust was the first housing association in Scotland to achieve Leaders in Diversity accreditation and we also have Investors in People (IIP) Gold accreditation.

  • From 4th March 2017 to 3rd June 2020
  • Award: £9,910 via Call 4
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Project plan

Project description

This project focuses on new digital participation opportunities in two sheltered housing developments for older people in Glasgow and the Borders. Training will be delivered to support residents to use a large digital touch screen Kiosk and tablet in communal lounges – they will gain knowledge which will also enable them to use personal digital devices independently. Training partners have been identified; (subject to funding) Glasgow Life will provide this service in Pollokshaws while Galashiels Library will do so in Galashiels. As part of their Corporate Strategy ‘Bright Future’, Trust HA are committed to building an inclusive digital participation-enabled organisation. They have a Digital Participation Working Group which includes a cross-section of staff and tenants. The group collaborates with other organisations that have delivered digital inclusion projects and shares best practice on topics such as digital induction for new residents. They plan to continue delivering digital information about their services and explain how residents can influence service design and delivery through digital participation with Trust and local and national forums for older people. This project adds on activity to an already established strand of work, and will therefore be overseen by an existing detailed governance arrangement.

Project milestones

Phase 1

Design of tailored digital skills training programme with training partner organisations – content and schedule

Phase 2

Communicate digital training opportunities and benefits to staff and residents, older people in local community and partner organisations

Phase 3

Mid-project feedback consultation on relevancy of training modules, identify challenges that have arisen and identify new topics or activities to pursue

Phase 4

100 participants will have undergone digital skills training and 50% have developed som basic ditital skills. Post-project questionnaire is completed with case studies.Post project support to ensure training embedded in activities.

Evaluation

Updates

Trust Housing Association developed and completed a Digital Participation project 'Opening Digital Doors: Never too old to learn' in two of its Sheltered Housing developments in rural Dumfries and Galloway - Newton Stewart and Thornhill.

For the project to start and be delivered, a training partnership was discussed with the local library. The next stage was to ensure that all tools were in place for the project to be delivered. WI-FI was installed in the developments and a touchscreen kiosk with hand held tablets were made available in communal lounges of both developments.

Once the developments were ready for training to start, the official launch in Newton Stewart was held on Friday 8 September with Finlay Carson MSP as guest speaker. It was attended by tenants and guests including trainers, organisations and family members.

The launch in Thornhill development was held on Monday 13 November. The event was delayed because of some technical issues with Wi-Fi access due to the design of the properties. The launch was attended by tenants, trainers and some guests. (Copies of invitations attached.)

The project was extensively advertised within the local community as well as within our developments. Posters were produced to advertise the project in a variety of venues which are frequently visited by a large cross-section of the community – local libraries, dentist surgeries, GP surgeries, supermarkets, local clubs and other sheltered housing developments.

Weekly training sessions were delivered involving residents in developments as well as older people from the local community.

Training delivery by the local libraries every week was of a great help as the participants became familiar with trainers and felt at ease asking for help if did not understand anything.

For this project the majority of residents have moved on from basic learning on personal hand-held devices and much of the training and support has been about trouble shooting.
The residents enjoyed the digital tea and cake mornings and happily participated in the events organised in the developments. It has been a successful project in developing interest and raising awareness of the benefits of digital learning.

Never too Old to Learn
Trust Housing Association has completed its Digital Participation project in two of its sheltered housing developments in rural Dumfries and Galloway - Newton Stewart and Thornhill.

The project was officially launched at the start and an end of the project event was also held in March to celebrate the project's success. Digital Champions were presented with certificates at the event.

Both developments now have Wi-Fi installed. A touchscreen kiosk is available in the communal lounges with a small portable tablet with similar icons to facilitate ongoing digital learning at these developments.

Training delivery by the local libraries every week has been of great help as residents know the trainers which has contributed to building a trusting relationship; residents have felt comfortable seeking assistance and this has helped with their progress. Staff at developments have reported that residents now ask for help if they're stuck using their own personal tablets or iPads.

For this project the majority of residents have moved on from basic learning on personal hand held devices and much of the training and support has been about trouble shooting.

The residents have enjoyed digital the tea/cake mornings and events organised in the developments. It has been a successful project in developing interest and raising awareness of the benefits of digital learning. We believe that it is a great start to the learning journey for current residents and for those who will move into developments in the future as it will give them a head start.

The project delivery has provided us with an improved understanding on digital learning for older and frail people which will be of immense use in rolling out the program to other developments in Scotland.

Trust Housing Association developed a Digital Participation project in two of its Housing with Care developments - one in the Borders in Galashiels which comprises 39 flats and the other in Pollokshaws in the southside of Glasgow which comprises 41 flats. The residents in these developments are mostly frail and many have dementia and high care needs.

The first task we undertook was to ensure all equipment and essential services were in place to underpin the success of the project. We installed WiFi in the developments for all residents to use in their flats and common areas. We also fitted a touch screen Kiosk in the communal lounge of our developments for residents and visitors to use whenever they wish and to enable trainers to have a central point to deliver lessons.

We also established effective partnerships in both locations in order to deliver training sessions – in Galashiels we partnered with the local library and we worked with Glasgow Life to train residents in our Pollokshaws developments.

Work is also underway to publicise the project within the local community as well as within our developments. We created a poster with details of times, dates and venues for training sessions and the launch event and we provided contact details for further information with a choice of phone or email contact. We distributed posters in a variety of venues which are frequently visited by a large cross-section of the community – these included: local libraries, Dentist, GP surgeries, supermarkets, local clubs, and other sheltered housing developments.

We held a formal launch of the project in Galashiels on 29 June as a means of raising awareness. A reporter from the local media attended the launch along with 20 residents, Trust staff and training delivery partners from the local library.

Weekly training sessions are underway involving residents in developments as well as older people from the local community. Older people who have attended the sessions have given positive reactions and are using their newly-acquired learning and skills in a variety of ways. Some residents are now playing games while others have benefited by participating in digital communication for the first time, linking them with other members of their families, particularly younger ones.

Training sessions have started in Pollokshaws and preparations are well underway for the formal launch in Glasgow is scheduled for 25 July.

The Digital Participation project in Trust Housing Association's two Housing with Care developments - one in the Borders in Galashiels and the other in Pollokshaws in the Southside of Glasgow is midway through its delivery. The residents in these developments are mostly frail and many have dementia and high care needs.

With a touch screen kiosk in place in the communal lounge of both developments and a tablet for individuals' use, there is an ongoing theme of digital learning for older people.

Regular weekly training sessions are facilitated by qualified trainers and ongoing support is provided by the development staff. In Galashiels we partnered with the local library to train residents and in our Pollokshaws we worked with Glasgow Life. .

The launch in Pollokshaws was held on 25 July with over 30 people in attendance including tenants, family and friends, partner organisations and trainers. The launch was also attended by the local ethnic minority older people, who also attended training sessions, and were very pleased to have an opportunity to learn nearby.

Most learning is conducted one-to-one. It requires patience and by necessity is time consuming and cannot be rushed or older people may be discouraged or feel they have not been properly supported. In addition to formal training sessions delivered by our partners, staff has played a key role in encouraging and supporting older people on their learning journeys.

We will be carrying out a mid project survey in November with all participants to gauge their improved understanding, to monitor progress and to sum up the learning results and experience.

Our digital work is delivered in partnership with: