Operations Support Administrator The Prince's Trust (Scotland)

The Gathering 2018

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Organisation information

The Prince's Trust (Scotland)

Charity registered in Scotland SC041198

Good HQ

Aims & objectives

To inspire young people from all walks of life to meet and make a contribution to their local community/ country, while working on their own self-development.
Job number
Time of attendance
No of references
Not supplied
Hours (per week)
hours to be decided with manager on appointment
Salary (£/hr)

Job description

Youth charity The Prince's Trust gives practical and financial support, developing key workplace skills such as confidence and motivation. It works with 13 to 30 year-olds who are unemployed or at risk of unemployment through underachieving in education.

The Prince’s Trust is an optimistic and ambitious organisation. This positive approach is essential if we are to inspire and motivate the most marginalised and disengaged young people to achieve their best in life.

Our Vision: Every young person should have the chance to succeed.

Our Values are:

• Approachable – we are open minded and value diversity

• Non-judgemental – we focus on the potential not the past

• Inspiring – we lead by example

• Empowering – we enable positive change

• Passionate – we are absolutely committed to supporting young people

Context of Work

In the UK, currently there are more than 1 million young people aged 16-24 who are not in education, employment or training (NEETs). The Trust works with around 55,000 young people across the UK. The Trust supports young people through teams of staff, volunteers and delivery partners in three English regions and offices in Scotland, Wales and Northern Ireland. Each of the regions and countries has a Director who is supported by Regional or Country Councils, which are made up of non-executive volunteers.

Reports to:


- Members of the public

- Trust Young People

- Executive Management Team (EMT)

- Operation team

- Operations Support Team

- Contract & Financial Management

- Health & Safety Team

- Other Head Office Functions and Departments as required

Tasks and Responsibilities:

1. Excellent customer service and information is provided to all visitors

2. The Executive Management Team (EMT) and Operations Support Manager receive effective and efficient administrative support, and assistance is provided in identifying and implementing improvements across the Region/Country

3. Conferencing facilities and meeting space are arranged as required

4. Projects are effectively supported

5. There is efficient ordering and control of supplies, stock and materials

6. Recruitment is effectively supported and associated administration is undertaken efficiently

7. Provide administrative support to the regional staff teams as required.

8. Data entry of young people information on the various database platforms

Reporting Responsibilities:

• Operations Support Manager

Person specification

Skills & Knowledge


• Effective verbal and written communication skills.

• Good planning and organisational skills and the ability to manage multiple priorities to successful conclusion

• A calm and professional manner.

• Strong interpersonal and verbal communication skills, including the ability to maintain effective relationships with people at all levels of an organisation and members of the public.

• Ability to work both independently and as part of a team

• Ability to work on own initiative to find creative solutions to problems

• A good standard of IT skills and previous experience of using MS office packages.

• Able to coordinate a range of diverse activity quickly and accurately

• Have a clear interest in the issues affecting the lives of young people

• Ability to travel across the region

• Ability to stay calm and work effectively under pressure, self-motivated.


• Knowledge of health and safety practices and processes

• Knowledge of data protection

• Previous experience in a customer service or reception role.



• Experience of working in an office environment or in a customer facing role.

• Experience of MS Office Packages, accurately and with good attention to detail.

Competencies & Behaviours


• Delivering Results

Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.

Makes effective, data-driven decisions.

• Leading by Example

Is an inspiring role model for others, building trust and living our Values; Always keeps young people at the centre of what we do.

• Continuous Improvement

Consistently seeks to improve how we do things to achieve better outcomes for young people. Embraces change and innovation.

Additional information


PVG/disclosure requirements

Not Required