Visitor Attraction Receptionist New Lanark Trust

The Gathering 2018

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Organisation information

New Lanark Trust

Charity registered in Scotland SC008552

Good HQ

Aims & objectives

New Lanark Conservation Trust was formed in 1974 and is dedicated to the restoration and development of the historic village, which was inscribed as a World Heritage Site in 2001. The Trust aims to preserve New Lanark as a sustainable community, with a resident population and new opportunities for employment.
Job number
New Lanark
Time of attendance
4 days over 7
No of references
Hours (per week)
Shifts: 9:30 - 5. Working at least 2 weekends per month
Salary (£/hr)
£6.15 - £8.21 per hour depending on age

Job description

This is a flexible role which covers a range of public facing duties including:

• Reception Duties - meeting and greeting visitors and dealing with customer enquiries

• Administering all bookings and cancellations

• Ensures the reception area and exhibition areas are kept clean and tidy at all times

• Product and Service Knowledge - keep abreast of current promotions, events, and exhibitions, able to communicate these to visitors and staff colleagues

• Engaging with visitors as they explore New Lanark and enhancing their experience of the World Heritage Site through effective communication

• Able to communicate New Lanark World Heritage Site’s History, Values and Vision to Visitors and staff colleagues

• Keeping a positive and polite manner under busy and high pressure situations

• Operating POS Systems and ensuring all financial procedures for reception including safe and float checks are carried out on a daily basis and recorded in line with company policy

• Cash reconciliation processes

• Reporting any maintenance, repair, or hazard issues immediately to the Visitor Services Manager/ Duty Supervisor

• Adheres to Health and Safety policies that are in place at all times. Ensures awareness of risk assessments related to this role

• Any other duties reasonably requested

Person specification

• Experience of working in a public facing role

• Experience of cash handling and cash reconciliation

• Experience of working in / a desire to work in tourism and heritage


• Excellent customer service skills

• Excellent IT skills; must be proficient in Excel and Word.

• Strong communication skills and the ability to communicate with audiences of all ages and abilities

• Polite, friendly and approachable

• Ability to work independently and as part of a team

• Good organisational skills and time management

• Must be flexible in approach to work and hours of work

• Willing and able to learn new skills


• An interest in history is essential and some knowledge of Scottish / New Lanark history is desirable

Adherence to the following policies is essential:

New Lanark Health & Safety Policy

New Lanark Uniform Policy

New Lanark Visitor Attraction Housekeeping Guidelines

PVG/disclosure requirements

Not Required