- Clackmannanshire Citizens Advice Bureau
Aims & objectivesNot supplied
- Job number
- Time of attendance
- 3 days week 1 & 4 days week 2
- No of references
- Hours (per week)
- Not supplied
- Salary (£/hr)
- £6.15 - £8.21 per hour depending on age
Cover reception duties as required by acting as the first point of contact for the Bureau, in person or by telephone.
With the support of the Session Supervisor, implement client triage procedures, handle incoming/outgoing mail, manage appointments & update the project. Maintain CAB Useful Numbers database and add new, relevant contacts. Ensure staff are aware of the database and use it actively
Offer administration support to other staff within the Bureau, to include recording and updating financial records.
Assist the Volunteer Development Coordinator/General Services Coordinator with the design and distribution of training materials.
Research and circulate training, conference and development opportunities suitable for staff and volunteers
Take turn to attend and take minutes of quarterly volunteer meetings, circulate minutes to all volunteers, Managing Director and Volunteer Development Officer.
Report directly to the General Services Coordinator/Session Supervisor
Good standard of general education
Knowledge of and experience in using Microsoft software and related packages
Experience in office systems and procedures would be an advantage
Good spoken & written communication skills
Ability to work as part of a team
Organisational & good time management skills
Ability to work in a busy office environment
Able to follow instructions and use initiative as appropriate
Honest and trustworthy
Respect for confidential information
Commitment to team working
Commitment to equal opportunities policies
Willingness to work flexibly in response to changing organisational requirements
A willingness to undertake training identified in collaboration with the Volunteer Development Coordinator/General Services Coordinator