Administrator/Receptionist Clackmannanshire Citizens Advice Bureau

The Gathering 2018

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Organisation information

Clackmannanshire Citizens Advice Bureau

Aims & objectives

Not supplied
Job number
Time of attendance
3 days week 1 & 4 days week 2
No of references
Hours (per week)
Not supplied
Salary (£/hr)
£6.15 - £8.21 per hour depending on age

Job description

 Cover reception duties as required by acting as the first point of contact for the Bureau, in person or by telephone.

 With the support of the Session Supervisor, implement client triage procedures, handle incoming/outgoing mail, manage appointments & update the project. Maintain CAB Useful Numbers database and add new, relevant contacts. Ensure staff are aware of the database and use it actively

 Offer administration support to other staff within the Bureau, to include recording and updating financial records.

 Assist the Volunteer Development Coordinator/General Services Coordinator with the design and distribution of training materials.

 Research and circulate training, conference and development opportunities suitable for staff and volunteers

 Take turn to attend and take minutes of quarterly volunteer meetings, circulate minutes to all volunteers, Managing Director and Volunteer Development Officer.

 Report directly to the General Services Coordinator/Session Supervisor

Person specification

Good standard of general education

Knowledge of and experience in using Microsoft software and related packages

Experience in office systems and procedures would be an advantage

Good spoken & written communication skills

Ability to work as part of a team

Organisational & good time management skills

Ability to work in a busy office environment

Able to follow instructions and use initiative as appropriate

Honest and trustworthy

Respect for confidential information

Commitment to team working

Commitment to equal opportunities policies

Willingness to work flexibly in response to changing organisational requirements

A willingness to undertake training identified in collaboration with the Volunteer Development Coordinator/General Services Coordinator

PVG/disclosure requirements

Not Required