Junior Receptionist/Admin Asst Ramh - Recovery Across Mental Health

The Gathering 2018

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Organisation information

Organisation
Ramh - Recovery Across Mental Health

Charity registered in Scotland SC010430

Website
http://www.ramh.org/
Twitter
https://twitter.com/ramh_scotland
Facebook
https://www.facebook.com/ramh.org
Good HQ
@RAMH

Aims & objectives

To provide a full range of advice and information to people with mental health problems. Also to provide a back up and support service to consumers in the community.
Job number
10085
Location
Barrhead
Time of attendance
Monday - Friday 9am -3pm (1hr lunch)
No of references
2
Hours (per week)
25
Shifts/rota
n/a
Salary (£/hr)
£6.15 - £9 per hour depending on age

Job description

General clerical / administrative support to staff as required within RAMH

Assisting with reception duties

Provision of general clerical / administration support to services including typing, photocopying and filing.

Dealing with allocation of resources (stationery)

Database entry

Managing telephone enquiries; forwarding calls / recording messages to relevant staff / department

Ensuring complete confidentiality of all calls and enquiries.

Managing room bookings

Any other general office duties as determined by the Admin Co-ordinator

The foregoing job description is not exhaustive. Other tasks will be associated with this position, and within the wider remit of RAMH.

Person specification

Essential (E) / Desirable (D)

Previous experience of customer care/reception work (D)

Proficient in using Microsoft Office (MS Word, Excel, PowerPoint, Access) (D)

Proficiency in database and database input (D)

Excellent organisational skills (E)

Ability to work under pressure(D)

Ability to work unsupervised (D)

Effective verbal communication including ability to make people feel welcome and at ease (E)

Awareness of issues affecting people with mental health difficulties (D)

Teamworker – able to liaise with admin staff and colleagues (E)

Flexible/Adaptable (E)

Professional appearance to reflect front line reception work (E)

PVG/disclosure requirements

Required - can start subject to a successful Disclosure/PVG scheme membership