Service Design Academy
Service Design looks at the lived experience, behaviours and aspirations of users, stakeholders and customers and how these are influenced by broader system drivers and conditions. It helps to connect policy intent with the complexity of how things are in reality. Through collaborative methods that engage everyone, it enables holistic and meaningful improvement.
We are a service design company based in Dundee, UNESCO City of Design. Committed to creating positive impact through interactive, practice-based learning, we have considerable experience working on transformational change programmes across the private, public and third sectors.
The Service Design Academy shapes programmes to address particular strategic objectives, while developing skills to meet the continuing need to transform effectively and cost efficiently.
Our training and education programme ranges from a half-day introduction to service design mindset to the Professional Development Award in Service Design – the first and only SQA accredited course in Service Design at this level (SCQF 7) in the UK. The SDA is the only approved satellite centre in the UK for the Service Design Network (SDN), the leading global organisation committed to growth, development and innovation within the practice of service design. Our Consultants are the first in Scotland to achieve SDN Accredited Master Trainer and Accredited Trainer status.
Stand number: 105