Supported staff CPD in web based technologies Glasgow Life

Glasgow Life

Charity registered in Scotland SC037844

  • From 1st April 2015 to 31st March 2016
  • Award: £7,970.49 via Call 2

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Project plan

Project description

The project will support a six month Digital Internship post which will create a mentored online learning resource for frontline staff working with client groups least likely to have basic digital skills and access. The content is based on the ’23 Things’ approach originally developed for Information Professionals and more recently adopted by the Scottish Government Library as a digital learning approach for civil servants.



Project Progress:
As of the 17 August 2015, the Glasgow Life Moodle has been implemented and the course content has begun to be moved across to this platform. The initial expectation that the resource would be able to be piloted by the 28 August 2015 has been reconsidered, as the content has been expanded to cover a wider range of topic areas. All content is expected to be on the resource by the 4 September 2015, at this stage it will be evaluated by Glasgow Life’s Digital Tutors. Once this initial evaluation has taken place the project will be piloted with users. Adding in this extra set of initial evaluations that was not previously considered will help in establishing any areas of the resource that need further work before it is given to frontline staff.

Glasgow Kelvin College is providing members of staff to aid in the initial set up of the Moodle. They are providing help with the Moodle platform and how best to use this educational tool, as well as allowing us to host the Glasgow Life Moodle on their servers.

To reflect the change to the completion date of the Moodle and taking into consideration the extra evaluation process that is being used the dates of all project milestones have been moved forward two weeks. This still allows for project completion within the six month timeframe.


Outputs and outcomes:
Overall this project delivered a range of mentored digital CPD learning resource for a wide range of frontline staff (Youth, Community, Play workers, ESOL and ALN tutors). The content was based on the ’23 Things’ approach originally developed for Information Professionals and more recently adopted by the Scottish Government Library as a digital learning approach for civil servants.

In terms of outputs we have to date delivered training for 40 frontline workers. The training materials are currently being reviewed and expanded following feedback from the first tranche of trainees and will commence again in autumn 2016 after a workforce rationalisation process has concluded.

An online (Moodle based – in partnership with Glasgow Kelvin College) learning resource which will continue to develop and expand.

In terms of outcomes for the people and groups we care about, this project has ensured that our frontline staff have the skills and knowledge to weave relevant digital learning elements into the work they are already doing with harder to reach groups – exposing these learners (often for the first time) to the advantages and learning resources available online. We know this because the feedback from staff who have completed the training has indicated greater confidence in using a wide range of online learning materials and opportunities in their day-to-day work. We have also noted a much higher demand for hardware (tablet/laptops/ projectors etc.) and better connectivity in community venues.

Lessons learned:

Things that worked well:
• Connecting the intern with relevant digital mentors at the very start of the project ensured a better end product as well as developing the skills (and work contacts) of our intern.

• Adopting the ’23 Things’ approach which ensures staff can learn the skills which are most important to their situation and clients in a flexible way, without the need to bring staff from across the city together for a more traditional approach.
• Staff also appreciated being able to work through the materials at their own pace with help and feedback where required.
• Our partnership with Kelvin College – using an established and proven digital learning platform.

Things that we would do differently next time:
• More testing of the learning materials before launch (can you ever have too much?).
• Involve the learning administrator (of the Moodle system) at an earlier stage, particularly in how the learning ‘bites’ are presented and described.
• Not presume that our frontline staff already have good basic digital skills – a minority of staff required a more remedial approach.

Our digital work is delivered in partnership with: